This guarantee applies to PPSI clients who have booked a plastic surgery procedure through our affiliated agencies or directly through our website.
At PPSI we stand by the service that we offer believing in quality, client satisfaction and that we have a responsibility to our clients long after they have returned home. PPSI provides our clients with the assurances that they are not putting themselves at unnecessary risk by travelling overseas for surgery.
Clients are advised that risks are inherently associated with any surgery, and that clients should be fully informed of those risks prior to electing to undertake surgery at PPSI. Information on surgical, anaesthetic and other risks are detailed in our information pamphlets on procedures which are available from PPSI. Clients should also fully discuss these risks with their attending surgeon.
If clients are healthy without prior medical conditions and have realistic expectations, follow their surgeon’s advice and recovery instructions, then clients should be pleased with their results. If, in the case that a problem does arise as a direct result of the surgery or hospital admission that requires corrective surgery, PPSI has a guarantee policy and review process.
If a client has a complication then PPSI should be immediately advised including full details of that complication along with any evidence such as photos, medical reports or statements.
A review committee consisting of the attending plastic surgeon, PPSI Senior Plastic Surgeon and the Medical Director of Phuket International Hospital will review the complication.
The review committee will review the evidence and make a determination. This determination will essentially be:
After a determination of the above, the amount and extent of responsibility between PPSI and the client will be allocated. In some cases, responsibility will be 100% allocated to PPSI, in others, 50% to PPSI and 50% to the client, and in others 100% responsibility to the client. Allocation of responsibility will be made on a case by case basis.
PPSI will notify the client of the determination in writing.
If a client disagrees with the determination, they should immediately notify PPSI, in writing, providing the reasons why they disagree with the determination.
Clients should be aware that:
Significant risk factors that may be taking into account when making a determination on high risk surgery cases
Patients with any of the following risk factors should ensure that this information has been provided to their surgeon before undertaking any surgical procedure and declared fully and truthfully on the pre admission form, including but not limited to:
Clients should be aware that the following exclusions will not be covered by this guarantee:
If after determination, and taking into consideration the conditions and exclusions above, PPSI guarantees in the case of surgery, hospital treatment or admission error, that PPSI will in pay in full or on an agreed costs shared basis with the client:
PPSI will not be responsible for any expenses for the patient’s companion or family.
Note : All corrective surgery procedures must be finalised within 1 year of the original surgery.